"Online reviews have the ability to make or break hotel bookings – and give hotel properties unique insights as to where guest experience investments are needed."
What’s Inside
About The Authors
Rentokil Steritech

Rentokil Steritech is the third largest pest control company in North America. The company and its regional brands, 
J.C. EhrlichWestern Exterminator, and Presto-X, provide commercial and residential pest control to customers in the U.S. and Canada through expertly trained teams of Specialists.

Rentokil Steritech’s approach focuses on a Specialist/customer partnership to ensure the highest quality service, a comprehensive pest management solution encompassing general 
pest controltermite and bed bug inspections, vegetation managementbird management solutions, and fumigations.

For more information, visit 

Protecting people. Enhancing lives.

Mining feedback for impactful guest experience investments

The Power of the Online Review



 Executive Summary


A shifting “starting point” of guest experience

The increasing power of the online review

The Survey

The Decision Maker’s Perspective: What Shapes the Guest Experience

How do decision makers use online reviews?

Conclusions and Best Practices


Ambius is the world’s leading interior landscaping company for commercial environments. With over 50 years of experience, Ambius experts are active in more than 15 countries around the world.

As the premier creator of ambience for the built environment Ambius partners with our clients to provide world-class experiences. Ambius designs, installs, and services interior and exterior plant displays, living floral, replica foliage, green walls, holiday decor, and ambient scenting for thousands of leading commercial businesses. Ambius designs spaces that leave long-lasting impressions for a total ROI - Return on Interiors.

For more information visit ambius.com.

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